Terms of service

Welcome to JanaiExpress. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any purchases made through our online store. By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Exchange Policy. If you do not agree with any part of these Terms, you should not use our website or purchase our products. To place an order, you must provide accurate, complete, and up-to-date information, including your name, shipping address, contact number, and email address. Customers are responsible for ensuring that all information provided is correct, and JanaiExpress shall not be responsible for delays, failed deliveries, or additional costs resulting from inaccurate or incomplete information. All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated and may be changed at any time without prior notice. We make every reasonable effort to ensure that product descriptions, pricing, specifications, availability, and images are accurate; however, errors, inaccuracies, or omissions may occasionally occur. We reserve the right to correct such errors, update information, refuse or cancel orders, or modify product details without prior notice. Product images are for illustrative purposes only, and actual products may vary slightly due to manufacturing updates, lighting, screen settings, or supplier variations. Orders are subject to acceptance and product availability. We reserve the right to refuse, limit, or cancel any order where fraud, unauthorized activity, pricing errors, stock shortages, repeated order refusals, or violations of these Terms are suspected. For Cash on Delivery (COD) orders, customers may be contacted by phone, SMS, or WhatsApp for order verification before dispatch. Orders that cannot be verified within a reasonable period may be canceled. Customers who repeatedly refuse confirmed COD deliveries without a valid reason may have future COD orders declined. By placing an order, you agree to comply with our Shipping Policy and Return & Exchange Policy, including the conditions relating to delivery, returns, exchanges, and refunds. All content on this website, including text, graphics, logos, images, product descriptions, icons, designs, trademarks, and other materials, is the property of JanaiExpress or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, copy, publish, or commercially exploit any content from this website without our prior written permission. You agree not to use our website for any unlawful, fraudulent, abusive, or unauthorized purpose, including attempting to interfere with the operation or security of the website, submitting false information, or violating applicable laws. To the fullest extent permitted by applicable law, JanaiExpress shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, delivery services, or any interruption or delay caused by third-party service providers, courier companies, technical issues, or events beyond our reasonable control. Nothing in these Terms excludes or limits any rights that customers may have under applicable consumer protection laws. We reserve the right to update, amend, or replace these Terms of Service at any time by posting the revised version on our website, and continued use of the website following any changes constitutes acceptance of the updated Terms. If you have any questions regarding these Terms of Service, please contact us at janai.express@gmail.com.